Support Plan Features

For as long as you maintain the Support Plan with Direct Hit, the following benefits apply.

Maintenance Services

• All Software Upgrades provided, no charge.
  
  
• All "fix releases" or "hot fixes". 

Support Services

• Telephone and email support for issues or questions related to the operation or maintenance of THREADS™.
  
  
• Live over-the-internet demonstrations of THREADS™ on our THREADS™ system (using WebEx technology) or on yours (using LogMeIn technology). 
  
  
• By request, scheduled interactive group Q & A sessions with the Direct Hit team.