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Support Plan
Support Plan Features
For as long as you maintain the Support Plan with Direct Hit, the following benefits apply.
Maintenance Services
All Software Upgrades provided, no charge.
All "fix releases" or "hot fixes".
Support Services
Telephone and email support for issues or questions related to the operation or maintenance of THREADS™.
Live over-the-internet demonstrations of THREADS™ on our THREADS™ system (using WebEx technology) or on yours (using LogMeIn technology).
By request, scheduled interactive group Q & A sessions with the Direct Hit team.